These DC Phantom boots were bought completely new in Utah from the legendary Salty Peaks Snowboard Shop. Alas, they are too large for me and I am attempting to recoup some of my losses. They're amongst one of the stiffer boots that DC offers, with an extraordinarily cushioned feel through the custom moldable liners. Everything except the box is included - the tags are even still on the liner strap. You will not be disappointed by this boot!